Please note that the MLwiN support office is closing for the holidays on Tuesday 15th December and opening again on Monday 11th January 2010. We apologise for any inconvenience this may cause.

Technical Enquiry Form

If you require technical support for MLwiN please submit this form setting out your problem in the enquiry box below. You will be issued with an enquiry number, and your query will be passed onto our technical support team. Please make a note of this number and use it with all related correspondence.

Please only use this service if you have purchased MLwiN. As well as our FAQ section, we now have our own MLwiN User Forum where we welcome all users to post enquiries. For further information about how to use the forum go to the Forum FAQ page. If you cannot find an answer on the forum or the FAQ page and you have bought MLwiN, you may be entitled to email support (see FAQ: Am I entitled to email technical support?)

MLwiN details

Your MLwiN user ID: * required field

Please note - if you do not know your registration details please state 'unknown', and we will attempt to ascertain your details but this may slow the enquiry process. Please supply any other details you have, eg, your organisation's name and if possible your MLwiN contact person, or any other details which may help to find your records:

Please write your registration details here if user ID is not known, e.g., invoice number, purchasing contact name, organisation, date of purchase, etc

Your details

Forename: * required field

Surname: * required field

Job Title/Position:

Organisation name: * required field

Organisation type:

Email address: * required field

Enquiry details

Previous enquiry no: (if any)

Enquiry:

Please write your enquiry here

Attachments can be sent after submitting this form and you have the enquiry number.

Data Protection: The data you submit as part of this enquiry form will be processed in accordance with the requirements of the 1998 Data Protection Act. The data is collected for the purposes of administration and workshop attendee lists only.

Yes, I would like to receive occasional news items, eg events, workshops, new releases etc from the Centre for Multilevel Modelling via email

To assist other users we may add your enquiry to our FAQs page. If we do so we will remove any personal information. If you do NOT wish us to do this please indicate this in your enquiry.